For E-commerce · DTC · Retail · New Zealand + Australia
Shopify, WooCommerce, BigCommerce, Squarespace. We build AI systems that answer 70%+ of customer support autonomously, recover abandoned carts, manage inventory alerts, and respond to reviews — so your team focuses on growing the brand, not handling tickets.
What Growth Actually Costs
Returns inquiries are out of control. Your support team is hiring faster than your warehouse. Returns and replacements feel like a second business. Manual review responses on Trustpilot/Google take 4 hours/week and your VA missed two angry ones that turned into 1-star reviews.
You don't need more support headcount. You need the support function to scale without proportional headcount growth. AI does this — when it's set up properly, on top of your stack, with the right escalation paths.
What We Build For E-commerce
24/7 web chat trained on your product catalogue, policies, and shipping info. Handles where's-my-order, returns, refunds, sizing, product questions. Hands off cleanly for edge cases.
AI-personalised cart recovery emails. Pre-purchase chat assist for customers comparing products. Post-purchase upsell sequences.
Alerts before stock-outs. Automatic supplier reorder draft. Daily ops digest: what shipped, what's stuck, what's flagged.
AI-drafted product descriptions in your tone. Automatic review responses (sentiment-aware — apologetic for 1-star, gracious for 5-star). Social comment monitoring.
Got a specific e-commerce workflow you want automated? Tell us →
Platforms We Work With
Shopify (Plus + standard), WooCommerce, BigCommerce, Squarespace Commerce, Magento. Plus support stacks: Gorgias, Zendesk, Help Scout, Intercom, Front. ESP: Klaviyo, Mailchimp, Omnisend. Reviews: Yotpo, Stamped, Judge.me, Loox.
Case Study
The Problem
4-year-old DTC brand on Shopify Plus, scaling fast. Support team of 4 answering 1,200 tickets/week, response time creeping past 12 hours. About to hire 2 more support reps at ~$60k each.
What We Built
AI customer support agent trained on their full help docs, product catalog, and policies. Integrated with Shopify (order lookup), Klaviyo (subscriber lookup), Gorgias (handoff). Handles where's-my-order, returns, sizing, product questions autonomously.
Free E-com Audit
We'll review your support volume, your conversion bottlenecks, and the highest-ROI automation to start with.