Pillar 03 · AI Voice Agents
Inbound and outbound. Real-sounding voice, trained on your business. Books appointments, qualifies leads, captures messages, follows up. Customers think they're talking to a friendly receptionist who never has a bad day.
Use Cases
Inbound
→ Missed-call recovery — picks up when your team can't, books or routes
→ After-hours calls — full coverage 24/7 without a night shift
→ Booking + scheduling — straight into your calendar with SMS confirmation
→ FAQ handling — opening hours, pricing, location, services
→ Lead qualification — captures intent, qualifies, sends a brief to your sales team
Outbound
→ Appointment reminders — calls the day before with reschedule option
→ Lead nurture — follows up cold/warm leads with a real conversation
→ Review collection — calls happy customers post-job to invite a Google review
→ Survey + feedback — short structured calls that capture actual sentiment
Got a specific phone workflow you want to automate? Tell us →
What Makes Ours Different
ElevenLabs / latest OpenAI realtime models. New Zealand + Australia accent options. Most callers don't notice it's AI.
Not a phone tree. Handles interruptions, follow-up questions, accents, and naming spellings.
Checks availability, books in your calendar, sends SMS confirmations during the call, looks up customer history.
Can transfer to a human at any point. Logs every call. Captures sentiment per call.
Case Study
The Problem
Tradies were missing 30+ calls a week from customers who'd call the next plumber on the list. Loss estimated at $180k+/year.
What We Built
AI voice agent on the missed-call line. Picks up immediately if main line rings unanswered. Captures job details, books in their ServiceM8 calendar, SMS confirms.
Voice Agent FAQ
What does a customer hear?
+A clear, human-sounding voice that says "Hi, this is the [Company] line — how can I help?" or whatever you want. Most callers don't realise it's AI.
What about scams or accents?
+The agent doesn't ask for sensitive info. Accents are handled fine — we test on a range of voices before deploying.
What's the technology stack?
+Typically Twilio for the carrier layer, a real-time speech-to-text model, a reasoning model (Claude, GPT-4 class), and a neural TTS voice. Integrated into your CRM or calendar via direct API.
Can we still take calls ourselves?
+Of course — the AI is a backup or specific-use channel. You decide what calls it handles.
Custom Voice Demo
We can build a sample voice agent trained on your site within 48 hours. Free, no pitch.